FAQs

Yes a 12 month vaccination cycle is required for boarding cats. Cats must have a 10 day period between having their shots and entering the cattery (in case they are shedding a live virus).

At Hillcrest Cat Motel we do our very best to limit any outbreaks of Feline Flu. The best way to do this is to have a blanket policy that requires every cat is protected against respitory illnesses. There are a wide variety of vaccines that are available and your Vet can make a recommendation as to which is best for your particular cat. Annual boosters are your cats best defence against becoming ill and/or lessening the effect of their illness in the event they become unwell. Our full vaccination policy is outlined in our Terms and Conditions. If you unsure about your cats vaccination status, or if your cat meets the criteria please call us to discuss.

Humans need a break too! so we are not open 25th and 26th December or the 1st and 2nd of January, or other changeable dates that are observed as public holidays, like Easter. If we choose to run a client session on a public holiday a surcharge will be added to your account. For up-to-date pricing please check our pricing page.

We have plenty of cozy bedding options at the cattery so you are able to leave your own items at home. If your cat is particularly attached to their own bedding please note the following:

Bedding

We are always happy for you to bring something from home with your cats scent on it as long as it is clearly labelled. This familiarity helps them settle in and relax.

Please avoid bringing anything that is;

-Overlarge and bulky (we do not want to limit your cats space in their unit)

-Hard to clean

- Expensive and/or sentimental

While we do our best to return all items in good clean condition, we do not take any responsibility for anything that it ruined or lost.

Toys

Likewise, we have a whole toy library for our guests to enjoy while they are away from home. Small items like toys can be hard to keep track of especially through busy periods, these are best left at home if possible.

We stock Royal Canin Fit 32 biscuits and have found that it is a great all rounder. We also feed a selection of wetfood (brands/flavors vary depending on availability)

If your cat has a specific diet/preference at home that you would like them to continue at Hillcrest you are welcome to bring your own food. Please label this clearly with your cats name.

If your cat is on a prescribed Vetinary diet, please ensure you provide enough to cover the length of their stay and label clearly with your cats name.